1. Our Refund Philosophy
We want you to be completely satisfied with EduForge. If you're not happy, we're here to help.
2. Eligibility for Refunds
You may be eligible for a refund if:
- 7-Day Guarantee for New Users: First-time purchasers may request a full refund within 7 days of their first purchase, provided usage has not exceeded 50% of the purchased credits
- Duplicate Charges: Full refund for duplicate charges resulting from billing errors
- Verified Service Interruption: Pro-rata refund or credit for extended interruptions (over 72 hours) caused by us
- Legal Rights: Where applicable law grants revocation or refund rights (such as the EU/UK 14-day cooling-off period), such rights are preserved
3. How to Request a Refund
Email us at refunds@eduforge.com with your account email and reason. We review within 2 business days and process approved refunds within 5-10 business days. Refunds are processed through our payment processor, Waffo Pancake, and typically appear on your statement within 5-10 business days after we send them.
4. Non-Refundable Items
- Credits already used (calculated based on your generation usage)
- Refund requests made more than 7 days after initial purchase
- Accounts closed due to violation of our Terms of Service or Acceptable Use Policy
- Expired credits (30-day validity period)
5. Contact
Questions about refunds or billing: